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Home  »  Terms & Conditions

Terms & Conditions

Access and other use of this site, including order placement, indicates your agreement to be bound by these terms and conditions of use.

Changes to the Terms and Conditions
Bich Thu Van may change these terms and conditions at any time without notice. Access, use of and order placement on this site indicates your acceptance of that. You should check these terms and conditions regularly if you are using the site, as they supersede any previously posted or printed terms and conditions.

Bich Thu Van prides itself on its same-day shipping and its speedy service. However, shipping times are estimates, are largely influenced by the United States Postal Service. Bich Thu Van is not responsible for any shipping delays, and cannot guarantee the arrival time of any package.

Order Acceptance
Placing an order and receiving an electronic order confirmation does not bind order acceptance by Bich Thu Van. Bich Thu Van reserves the right to cancel or limit the order quantity on any order, any time after the order was placed.

Orders placed with a billing address in the state of California will be charged sales tax in accordance with the current rates.

Regarding returns, all customers wishing to return a product to Bich Thu Van can email our customer support at service@bichthuvan.com within 30 days of the ship date for a refund. or exchange.

Bich Thu Van reserves the right to determine whether the products actually defected or damaged by customers.  If it infact damaged by customers, we will not refund or exchange .  Since 100% of your products are original from the manufacturers, they will not have any crack or scratch on the surface of the albums. 


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